Return Policy

Thank you for shopping at Peak Fibre. We are sure you will be pleased with your purchase. However in case you need to return a product to us please read our returns policy below.

In addition to your rights under clause 6, we will only accept returns when the following conditions are met:

a) The goods have a demonstrable manufacture fault.

b) "Change of Mind" refunds:

i. Only within 14 DAYS of invoice.

ii. Only if the product is intact, unused and in its original packaging and the original packaging is in tacked.

iii. Only when accompanied by a valid tax invoice.

iv. Change of mind returns will attract a 17.5% restocking fee.

v. Shipping costs will not be refunded on change of mind returns.

If your product is custom-made or is a special order product, returns will not be accepted.

If your product is eligible for return pursuant to clause 6, please contact our Customer Service Team to arrange for return.

You must adequately package any product you are returning to ensure that it is not damaged during return delivery to our warehouse. All original items including packaging must also be returned. You may choose to return the product by your own means or we will arrange for any products you want returned to be collected, at your cost.

If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale. Any refund we make will be by the same payment method used to purchase the product.