Terms and Condition

In these Terms and Conditions of Sale ("Conditions of Sale"), "we" or "us" means Peak Fibre Pty Limited ABN 17 651 245 09 1and "you" means the person, organisation or entity that purchased the products or related services from us.

Please read through these Conditions of Sale carefully as they form the agreement under which we will supply products and services to you. These Conditions of Sale apply to all sales made by us to consumers whether products and services are purchased online or over the telephone.

Orders: You may place an order with us over the telephone or by completing an online order on our website. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products. You must not order products or services from us if you are under eighteen (18) years of age. We may, at our discretion, treat any order by a person under eighteen (18) years old as void.

Please choose your products carefully. Prices can change and so you should check the latest price on our website or confirm the price with our sales team on the phone before placing your order. It is your responsibility to check the order (including all pricing and product information) before you complete the online checkout process or before you place your telephone order.

We will let you have an "order reference number" via a confirmation email or over the phone once your checkout process or phone order is complete. However, if you are paying by credit card, debit card, EFTPOS, Paypal, we will not complete your order until your payment has passed our internal validation procedures. Once your payment has been validated, we will process your order and let you have an order reference number. Please keep your order reference number safely.

Once we have given you an order reference number, a binding agreement will come into existence between you and us and only these Conditions of Sale will apply in relation to the supply of the ordered products. No changes to these Conditions of Sale will be effective unless we both agree to the changes in writing. If you wish to cancel your order we ask that you advise us within two hours of placing your order and you will receive a full refund subject to these Conditions of Sale.

Availability: We do our best to keep in stock most products that are advertised by us. All stock availability as represented on our website or by our sales or Customer Service Team is accurate in accordance with our current stock levels, however, these stock levels are subject to change without notice.

If, for any reason, we cannot supply a product you have ordered, we will let you know over the phone or contact you using the details provided by you at the checkout process to amend, cancel or put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.

Price and payment: The price payable for a product is the one set out on our website or advised by us over the phone at the time you place your order. All prices are inclusive of GST. We make every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.

We accept payment by American Express, VISA, MasterCard credit cards, Paypal and Direct Deposit.

Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Whilst we employ the latest technology and use SecurePay a secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.

Your tax invoice will be sent to you when the items you have ordered have been dispatched. Your tax invoice is your proof of purchase and will be required for any warranty claims.

Delivery: General: Please inspect your package prior to signing. When signing receipt you are agreeing that it has arrived in good condition. Please take the time to inspect the package as no claims will be entertained if goods have been signed for.

Change of Address: If you need to change a delivery date or the delivery address, please contact our Customer Service Team within 2 hours of placing your order.

Redelivery Fees: If you are not available to take delivery at your specified, you will be charged a delivery fee for each additional attempt for delivery. If neither you nor your authorised representative is at the delivery address to take delivery, the courier company or the manufacturer will leave a card with our contact details so that you can contact them to arrange another delivery time and date.

Same Day Delivery: If you place and pay for your order before 10am AEST on a business day, and are shipping to Sydney you will be offered the option of same day delivery on the checkout page. Additional charges will apply.

PO Boxes: We cannot deliver to PO Boxes.

Pick Up: Pickup is from our store in Sydney. If not collected within 14 days of purchase your order will be cancelled & a 17.5% restocking fee applied.

Courier Pricing To Be Advised is for unusually large goods & remote areas. Your order will be not be shipped until we receive your acceptance of freight price.

We do not commit to an exact delivery time or date for most orders. You may request a specific time and date for delivery, however, please note there are additional charges. Please contact us for pricing.

Titles and Risk: Notwithstanding delivery of the products to you, title in the products will not pass to you until the later of delivery or your payment has been processed or otherwise received by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.

You acknowledge and agree that clause 8.1 creates a purchase money security interest in the products which we are entitled to register as such under the Personal Properties Securities Act 2009 (Cth) ("PPSA"). To the extent permitted under the PPSA, we each agree to contract out of the provisions listed in section 115 of the PPSA. You waive your right to be provided with verification statements under section 157 of the PPSA. We agree that neither of us will disclose to any third person information referred to in section 275(1) of the PPSA and that this is a confidentiality agreement for the purposes of section 275(6) of the PPSA.